Frequently Asked Questions 

What is the Check In & Check Out Time at the Francis Marion Hotel?
Check in time is 4:00pm and Check Out time is 12:00pm.

Can I check in early?
While we cannot guarantee check in before 4PM, we will do our best to honor any early check in request when applicable.  Luggage storage is available at any time on day of your arrival.

Where do I park at the Francis Marion Hotel?
There are two options available for parking. Self-parking is available at $20 per night in the city-owned garage next door to the hotel. The A key is provided at check-in allowing unlimited in and out privileges. Parking is limited for over-sized vehicles and roof top carriers. At arrival, please park in the valet lane on King Street and the bellmen will unload your vehicle.

Valet services are $28 + tax per night. 

Both options are billed directly to your guest room, are available at any time on day of arrival, include unlimited in and out privileges, and are good until 11:59 PM day of departure.

What is Francis Marion Hotel’s Cancellation Policy?
In the event the guest does not arrive at the hotel, (1) one room night will be charged unless the reservation is cancelled 72 hours prior to arrival for leisure and 1 week prior to arrival for Penthouse Suite and group attendee reservations.

What is the Smoking Policy?
The Francis Marion Hotel is 100% non-smoking hotel.

Is there WIFI at the Francis Marion Hotel?
Yes. Complimentary Wi-Fi is available to guests throughout the hotel. A WIFI Code is provided at check-in.

What is the Dog Policy at the Francis Marion Hotel?
A maximum of one dog per guestroom, per stay is permitted with a non-refundable $50 per day  cleaning fee. We accept small breed dogs only, approximately 25 pounds or less. Animals of any other species are not permitted. Dogs are not to be left unattended in guestroom.

Local boarding options will be provided to guests that arrive with a dog in excess of 25lbs

Please see the complete guidelines here for our dog policy.

Do you offer Room Service?
Yes. Please reference the menu placed in your room. Dial extension 292 when you are ready to place your order.

What are the directions to the Francis Marion Hotel?
Please visit out Directions and Map page here for multiples directions on how to arrive at the hotel.

What is the Address of the Francis Marion Hotel?
387 King Street
Charleston, SC 29403

Contact Information
(843) 722 – 0600

For Reservations Inquiries: reservations@thefrancismarion.com

For Questions about Weddings, Events, Room Blocks, Meetings or General Inquiries: info@thefrancismarion.com